Core Systems Sub-Strategies


Dave Berry - May 4, 2020

The University’s Core Systems programme is developing a set of technically-oriented sub-strategies for our central business IT services. These supporting strategies cover themes that apply across multiple projects and programmes. They are intended as guides for setting overall directions and helping each projects to work consistently within an overall framework. The sub-strategies are created and […]

COVID-19 lockdown – impact on service usage and support


Stefan Kaempf - April 21, 2020

The move to working from home which started week beginning 16th of March 2020 had direct impact on service usage as well as on support calls. Collaboration tools such as Teams had. dramatic usage increase and there have been changes in support calls. While there have been somewhat less generic support calls, calls for supporting from home […]

Connecting people with Microsoft Teams


koleary2 - April 3, 2020

The Covid-19 pandemic has seen many radical changes, especially in how we work. The new work from home scenario has forced us to reconsider how we communicate with our colleagues, hold meetings and even how we maintain a healthy work-life balance. Overcoming these challenges has led us to further utilise the software available to us, […]

Improving applications, one benefit at a time


koleary2 - March 3, 2020

Postgraduate applications can be a challenging and daunting experience – and not just for the students applying. For staff, processing applications during peak periods can result in mundane repetitive tasks leading staff to become increasingly frustrated. Furthermore, the number of postgraduate applications have been increasing, with the College of Science and Engineering (CSE) seeing a […]

How helpful are our student helpers?


Alex Carter - September 20, 2019

As we reach the end of the first week of teaching this is an opportunity to take stock of how UniDesk QuickCalls has played a part in the delivery of support to our new and returning students. Each year Information Services Group have a team of dedicated student helpers available to support new and returning […]

Our International Shared Service


ddodd2 - June 13, 2019

L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of […]

User Acceptance Testing Made Easy


Jonathan Tjia - April 22, 2019

IS Applications is proud to present its latest service available to all business areas, schools and colleges: the User Testing Service. As any project manager knows, User Acceptance testing is a key component of the software development lifecycle. The User Testing Service, based on a platform called TestRail, has been specifically designed to formalise and […]

Piloting Microsoft Teams


Jonathan Tjia - March 8, 2019

The need for collaboration and teamwork is a common theme across the various roles that the thousands of individuals in the University holds. With this need, comes a natural demand for streamlined communications between collaborators, to ensure that the task at hand is accomplished in the most efficient manner. It is by recognising this need […]

Royal College of Art now Live with UniDesk


ddodd2 - February 18, 2019

Royal College of Art becomes the 10th member to join the UniDesk National Service UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St Andrews Universities.  UniDesk incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a […]

Names not Numbers: A Summary of the Results of the Student Email Address Consultation


Laura Beattie - January 25, 2019

A Summary of the Results of the Student Email Address Consultation The following represents a summary of the main conclusions of the Student Email Address consultation, drawing on the student survey, student focus groups and staff survey. A more in-depth analysis is available here: Final Report on the Student Email Consultation Project. The raw data […]