Helping You Sleep Soundly: A Look at the University Web Hosting Security Tools


Maddy Weingast - January 22, 2021

The University’s Web Hosting Service offers a range of proactive security tools to help keep users’ sites safe and secure The University’s Web Hosting Service is an internal service for members of the University community to host websites suited to their unique needs. The service provides an environment for users to develop and host websites […]

UniDesk Turns 10


ddodd2 - November 18, 2020

UniDesk recognises a decade of providing shared information technology services across Higher Education UniDesk, the shared service management solution, celebrates its tenth anniversary this Wednesday November 18th, 2020. Delivered in partnership with TOPdesk software, UniDesk offers streamlined service management across the higher education sector. Founded in 2010 by University of Edinburgh, University of St. Andrews […]

Annual Registration Project Introduces New Online Registration for Students


Franck Bergeret - August 21, 2020

The new annual registration process involves all students registering online each year to complete matriculation, providing many benefits for students and staff. Previously, the University did not require returning students to complete the online matriculation process annually. This led to some data, such as students’ term time address & emergency contacts, becoming inaccurate. Furthermore, areas […]

Core Systems Sub-Strategies


Dave Berry - May 4, 2020

The University’s Core Systems programme is developing a set of technically-oriented sub-strategies for our central business IT services. These supporting strategies cover themes that apply across multiple projects and programmes. They are intended as guides for setting overall directions and helping each projects to work consistently within an overall framework. The sub-strategies are created and […]

COVID-19 lockdown – impact on service usage and support


Stefan Kaempf - April 21, 2020

The move to working from home which started week beginning 16th of March 2020 had direct impact on service usage as well as on support calls. Collaboration tools such as Teams had. dramatic usage increase and there have been changes in support calls. While there have been somewhat less generic support calls, calls for supporting from home […]

Connecting people with Microsoft Teams


koleary2 - April 3, 2020

The Covid-19 pandemic has seen many radical changes, especially in how we work. The new work from home scenario has forced us to reconsider how we communicate with our colleagues, hold meetings and even how we maintain a healthy work-life balance. Overcoming these challenges has led us to further utilise the software available to us, […]

Improving applications, one benefit at a time


koleary2 - March 3, 2020

Postgraduate applications can be a challenging and daunting experience – and not just for the students applying. For staff, processing applications during peak periods can result in mundane repetitive tasks leading staff to become increasingly frustrated. Furthermore, the number of postgraduate applications have been increasing, with the College of Science and Engineering (CSE) seeing a […]

How helpful are our student helpers?


Alex Carter - September 20, 2019

As we reach the end of the first week of teaching this is an opportunity to take stock of how UniDesk QuickCalls has played a part in the delivery of support to our new and returning students. Each year Information Services Group have a team of dedicated student helpers available to support new and returning […]

Our International Shared Service


ddodd2 - June 13, 2019

L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of […]