Royal College of Art now Live with UniDesk

Royal College of Art becomes the 10th member to join the UniDesk National Service

UniDesk is a shared service management solution originally developed in partnership by Abertay, Edinburgh and St Andrews Universities.  UniDesk incorporates ITIL based processes, guidance and support tailored to further and higher education process flows. The UniDesk service also prospers from a strong user community which actively contributes to the continuous improvement of the service. In addition to the founding Universities the other members of the UniDesk family are Durham, Edinburgh Napier, Sheffield Hallam, Stirling, University of the Highlands and Islands and Ulster. All our members benefit from sharing costs, administrative knowledge and working practices. The University of Edinburgh alone logs approximately 1800 calls a day via UniDesk and is used by over 1500 operators. The current UniDesk service is built on the TOPdesk Service Management solution:

The Royal College of Art (or RCA) is one of the world’s leading postgraduate Art & Design universities. It has over 2800 students and 960 staff, split across three campuses in Kensington, Battersea and White City in London.

UniDesk will enable RCA to provide enhanced first and second line support to the institution’s growing student and staff population and bring on additional departments such as Building and Estates and Finance. RCA were attracted to UniDesk because of a wealth of education-based experience that supports the service and the strength of the existing UniDesk community. UniDesk facilitate and encourage the sharing of experiences and best practice rather than having to build from the ground up. It’s our business model!

The UniDesk Chair, Mark Ritchie from the University of Edinburgh (who is a bit of a music buff) said: “Greetings pop pickers! In with a bang at No.10 on the UniDesk chart it’s David Bowie’s old mates at the Royal College of Art. We’re looking forward to lots of “Ch-ch-changes” as RCA join the UniDesk family”

We are looking forward to working with RCA on their service management journey.

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